The Culture Series:...unlocking the influence of a business climate, the C5 model explained
The Culture Series:
...the C5 model explained
Achieving outstanding business performance is not just an ambition but something that all organisations strive for in today’s results driven business environment. However, attempting to balance both client and employee satisfaction can prove to be somewhat difficult whilst maintaining a high functioning company. The three-fold process, the C5 Model, measures the prevailing climate and provides leaders with data and insights enabling an effective action plan for business performance and improvement both internally and externally, providing the efficient framework for formulating an effective roadmap towards sustainable improvement. A better climate at work not only motivates “discretionary effort” in people but delivers advanced bottom line performance, which will then filter through the rest of the company creating a more motivated and productive working environment. Recent studies by the Hay Group across a wide range of sectors found that business performance improves by over 30% when employees experience a greater climate. These can be assessed through five dimensions that can be easily reflected and acted upon:
Clarity: everyone knows what is expected of them. People are clear about mission, values and goals.
Congruence: challenging but attainable goals are set that are aligned to the company’s strategy.
Control: employees are given authority to accomplish tasks and act without checking and there are no unnecessary rules, policies and procedures.
Contentment: employees are recognised and rewarded for good performance, performance management work effectively, and constructive feedback is given and well received.
Commitment: people are proud to belong to their team and organisation, give discretionary effort willingly and are committed to the common purpose.
Whilst the aforementioned factors influence largely the climate of a company it is integral that you create a process in which these can be put in place to continue to reinforce and adhere to the practices and beliefs of your company. Climate is influenced largely by;
Alignment of structure: This is the degree to which as leader defines and aligns their own role and the roles of their people toward attainment of the organisations goals. It looks at the nature of people’s jobs and examines areas of gaps or overlaps; headroom distance and compression and optimisation of spans of control.
Behaviours: Leaders who provide a clear sense of direction and purpose, encourage the commitment and enthusiasm of others, build trust, energy and momentum, and involve others in decision making, will be more successful in creating a favourable organisational climate than leaders who do not employ these behaviours, leadership behaviour has the greatest impact on climate.
Conventions and progress: these are the rules and regulations that prevail in organisations e.g. reward and recognition structures that are fair and equitable; two – way communication channels that are open; decision making is easy and there are no unnecessary rules; clearly understood business planning that is cascaded through the organisation.
To truly realise the potential and meaning behind this however each element of the process should be followed up and actioned to ensure the dynamics of a company are kept smooth and channels of communication kept open. A hugely significant factor in this failure rate is leaders not paying sufficient attention to culture and climate synergies and differences. Using a three stage approach to the previous collation of data allow for an in depth understanding of the climate prevailing in the work place.
Stage 1 – Stakeholder Interviews
The assessor conducts a series of interviews with nominated stakeholders. spending on the size of the organisation. During these sessions participant should be asked to share these experiences in relation to “What it feels like to work here”
It is important to point out both what’s going well and what should be improved on to ensure a focused balance on both parties, focusing purely on the negatives can create a negative working enviroment whereas an entirely positive focus is not accurate and does little to aid the task at hand.
Stage 2 – Leadership Assessment
Leaders should be asked to complete a predisposition inventory. Leadership behaviour has the most impact on Climate so should be a large focus. It has critical impact on a team’s performance and ultimately aids in the development of organisational capability and performance. This in-depth psychometric tool gives insights to leaders about how, and why they are most comfortable in communication with other, their preferred approach to problem solving and implementing actions, and their most comfortable and predictable leadership style.
Stage 3 – Client Feedback Workshop
An in-depth feedback workshop is then held with the client using the C5 model which will highlight what is working well in the business and enhancing the Climate and most importantly, the areas that are negatively influencing the climate.
The application of the Business Climate Diagnostic has been proven to add value and improve business performance across all sectors. It applies locally as well as globally. It delivers for Leaders and executive teams the insightful data they need to make good decisions and design intelligent road maps for their organisation. The result is a clear agenda for sustainable, profitable business improvement.
Helen Sweeney
Challenging the business consultancy status quo
New Cambridge-based advisory firm brings decades of Big 4 experience to contribute to regional Phenomenon
CAMBRIDGE (26th February 2018) –
There’s a new game-changer to Cambridge businesses and it isn’t bound by industry or technology. Catering to the most ambitious scale-ups to those established industry heavyweights, this team of innovative forward-thinkers is ready to shake things up.
Cambridge Advisory Partners (CAP) is a boutique practice of highly-experienced consulting partners who work with entrepreneurs to accelerate business growth and routinely win in the market. They’ve been quietly perfecting their craft since setting up in 2017, but now CAP is ready to take the Cambridge business world by storm, opening eyes and minds to unimaginable possibilities. CAP is all about creating industry leaders through differentiation and agile opportunism.
CAP Managing Partner Stephen Warburton said,
“Having led Big 4 consultancy businesses for as long as I have, I could see a better way of working and with Cambridge Advisory Partners I have an excellent team who all share the view of looking for answers where different industries collide, and in the spaces in between.”
Cambridge is a hub of knowledge and innovation, but amongst its expertise opportunities are missed to turn them into business strategies due to a lack of overview. CAP is addressing this problem with its industry and technological neutrality, and distributed network of international experience in various capacities.
In their new approach to consulting, CAP wants to get to the very essence of business consultancy in the ever-connected digital society we live in. The art of going slow to go fast, a part of the Business Growth Paradox they subscribe to, is a difficult one to master but as a team of experts CAP knows its strengths and plays to them unashamedly.
ABOUT CAMBRIDGE ADVISORY PARTNERS
CAP is a boutique practice of highly-experienced consulting partners comfortable with success and accustomed to ensuring clients accelerate business growth and secure market leadership.
CAP is all about creating industry leaders, ensuring our clients achieve significant differentiation and secure unrivalled market leadership, and then driving home that advantage.
CAP knows that when the most relevant insights are assembled, shared and challenged from multiple perspectives, the best opportunities and outcomes will emerge. CAP knows this is best achieved when you harness both behavioural drivers and technology differentiators to truly motivate, and when you are unbiased towards industry norms and perceived wisdom.
Are you wondering if we can do this for your business? If yes, please contact us and we'll be happy to help.
A transformative view
With a vision to challenge the Consultancy status quo, we aim to redefine how our clients achieve their business outcomes, creating greater value sooner and in ways that are difficult to replicate.
#ConsultancyRepurposed©
CAP knows that when the most relevant insights are assembled, shared and challenged from multiple perspectives, the best opportunities and outcomes will emerge. We do not re-invent the wheel unnecessarily, but instead use a range of techniques to capture, analyse and repurpose this breadth of insight, looking at where worlds collide and also the gaps between. A small but perfectly formed suite of approaches enhanced exponentially by perspective. Creative thinking across industry boundaries to give our clients transformational results, quickly. We have the inside-the-box thinking of the big consultancies, but the unique ability to deliver outside-the-box thinking without constraints.
#BusinessGrowthParadox©
When we look to grow and scale organisations, we talk about go slow to go fast. By this we mean helping businesses to move with speed, but importantly to get the right building blocks in place from the outset, #SettingUpForSuccess. This is an important part of business growth and we are proud to work as a critical friend to help challenge, resource and commission your path.
#UniqueContribution© and #SettingUpForSuccess
Entrepreneurs by their very nature are dynamic able individuals, capable of doing most things that they put their mind to. But just because they can do something, it does not mean they should do it, especially if it stops them from doing what only they can do. Equally, in larger organisations time is often wasted and poor decisions made where there is insufficient consideration of who or where it’s best to take a decision, where delegated authority is inappropriate or where the clarity of the “ask” is missing. Our #UniqueContribution© test addresses each of these concerns, as well as applying a behavioural layer to prevent people becoming overwhelmed.
We will help you to stop doing what others can do equally well and give you the time back to be unique. We know how to ask the right questions to get the right answers and we do it in an interesting and engaging way.
#KillingComplexity
How often does that ‘quick fix’ or ‘workaround’ become embedded? How many of those “but it won’t take a minute” compromises become the new norm? Add these together, layer upon layer, and you rapidly get to ways of working that are compromised in so many ways; unnecessary complexity. The impact on profitability is obvious, the impact on people is often catastrophic and your ability to comply efficiently with regulation, devastating.
At the heart of what we do is #KillingComplexity©. Technology itself (inside the box) may be extremely complicated and intricate, but there is never a good reason why any organisation’s processes need to be complex. A well thought through operating model, which is simple to operate yet “genius” to design, is the nirvana. And this is what we do.
Outcome focus is essential. This means being clear on what is to be achieved and open to the ways in which that is delivered. It needs to recognise the #UniqueContribution© of individuals and refuse to compromise on optimising these or their motivational drivers. Done well, this releases huge amounts of untapped potential, exponentially increases productivity and associated profitability, whilst at the same time eliminates untold levels of stress. We call it #KillingComplexity©.
For a different approach, come and talk to us and be part of the change.
Why Cambridge Advisory Partners?
CAP is all about creating industry leaders, ensuring clients achieve significant differentiation and secure unrivalled market position, and then driving home that advantage.
We don’t accept that it’s ever enough to merely survive, and we only work with clients with a burning desire to thrive.
We are expert practitioners in the #BusinessGrowthParadox© of going slow to go fast, believe in #KillingComplexity© and utilise everyone’s #UniqueContribution©. Our overarching approach is #ConsultancyRepurposed© - to define the very essence of business consultancy in the connected digital society.
CAP knows that when the most relevant insights are assembled, shared and challenged from multiple perspectives, the best opportunities and outcomes will emerge.
We help you achieve this with pace and energy, embracing lateral thinking and delivering practical and sustainable solutions in an ethical way, always focussing on the outcome.
CAP knows this is best achieved when you harness both behavioural drivers and technology differentiators to truly motivate, and when you are unbiased towards industry norms and perceived wisdom.
We will not compromise on quality. We will never commit to more than our partners can oversee and we see our greatest abilities in being able to understand your business more clearly, identify opportunities more quickly and unlock the greatest realisable value.
To join our exciting client base, let's discuss how we can work with you.
Our unique approach at CAP
CAP knows its strengths and unashamedly plays to them, and them alone. We deliver three types of assignment:
- Strategy and target operating model
- Governance, risk and compliance
- Operational effectiveness and supply chain optimisation
These are our “disciplines” and our partners are each renowned experts in these fields.
Where CAP is truly unique and where it defines #ConsultancyRepurposed© is its application of four inextricably linked “perspectives”:
- User and customer experience
- Digital and data
- Organisational development and behaviours
- Commercial
But, unlike others, we:
- Are industry agnostic, focusing on outcomes and how they are best achieved, regardless of sector
- Secure insights through combining “big data”, social/business media (inc. discussion forums), relevant networks and bespoke research
- Utilise opensource tools and techniques, but creatively, in ways others have yet to imagine
- Continuously look at where disparate worlds collide and where opportunities to re-define the accepted norm exist
For CAP, simply looking to “catch up” through benchmarking-led approaches is never enough. Our approach goes beyond this and ensures we set our clients apart from their competitors, delivering growth and scale, stability and progress, and transformation and market leadership.
Our disciplines
Strategy and target operating models
Why change unless you want to be the best? We see target operating model work as an opportunity for transformation. Whether you want to grow or evolve, we will define a strategy and ways of working to take you to industry leadership, allowing both differentiation and longer-term cost leadership to re-define your industry’s benchmark standard of excellence.
Operational effectiveness and supply chains
#KillingComplexity© is one of our mantras. With experience of working with owners on scaling for growth, successful businesses ready for listing, or established businesses re-inventing to take advantage of technology and market advances, we have the credentials you need. We have an intense focus on playing to strengths, finding the #UniqueContribution© and eliminating “time theft”. Our clients spend more time doing the things that differentiate them. Going faster because they partner with others who are specialists in their own domain. And having access to greater opportunities because they see the value in collaboration.
Governance, risk and compliance
There is nothing our team doesn’t know about this area. Whether you’re after compliance review or addressing governance with game changing thinking around flat structure leadership, we have the experience to make a positive impact. And we always ensure that more relevant insight is created at less cost with significantly less disruption.
Perspectives
Our value goes well beyond our finely tuned, expert-led discipline expertise. How we deliver this using our unique perspectives is transformational. We invest heavily in creating these perspectives, following the latest thinking, engaging in and leading the most relevant debates and creating forums for collaboration across sector and functional boundaries to tease out the very best ways for our clients to deliver their required outcomes; but we don’t merely replicate what others have done, we translate, re-imagine and repurpose to create sources of sustainable competitive advantage.
Customer and user experience
This perspective looks to help our clients optimise how they serve their customers and clients, understanding what customers are looking for, what they value and are prepared to pay for, how they prefer to interact, and the true nature and respective needs of the customer provider relationship. Fail to deliver what the customer needs and there will be no market. Over deliver where there is no perceived value and you’re incurring unnecessary cost and affording competitors cost advantage.
Digital and data
The world we live in is increasingly digitising and often in ways that we couldn’t have imagined even a few years ago. This pace of change is set to increase with AI, distributed privacy and big data gathering momentum. This perspective analyses how our clients can take advantage, not just of these developments, but also from the inherent value in its intrinsic data sets and how it can drive advantage (including “built in” compliance) from a well organised data architecture. Such is the importance of this area that not only does CAP have its own research capability, but it also has active partnerships with researchers in the university and beyond.
Organisational development
Whilst the impact of AI cannot be underestimated, people remain one of the greatest assets a company has. Aligned and motivated, it will feel like there is nothing that can’t be achieved. Without this, it’s always going to be a tougher ride. Our partners are passionate about people and people development, both at an individual and system level, and have worked with some of the largest talent management companies around. We have a network of specialists from numerous fields including, for example, psychologists, NLP master practitioners and motivation scientist. We have access to a suite of tools ranging from motivational maps through to resilience and mental toughness, which we routinely deploy to add a degree of richness that other strategy consultancies find hard to match.
Commercial
#KillingComplexity© and the #BusinessGrowthParadox© are at the heart of what we think about. Creating the environment where people and organisations play to their strengths, killing the “theft” of valuable time is essential, collaborating vs competing, and taking the right “Make vs Buy” decisions without ego because it is the right thing to do. Helping clients understand which assets are core and how they can be monetised in ways that they had never thought of is of very significant value, and an area of strength for CAP. Within our team we have accountants, lawyers, entrepreneurs, scientists and operations directors who are each passionate about discovering increasingly effective commercial models and are each committed to continuous learning.
Come and talk to us to understand how our disciplines and perspectives can help make your business unique!